Intern, Data Science eCommerce and Customer Empowerment, Social QA
Remote / Full Time
The eCommerce and Customer Empowerment (ECE) Data Science team is looking for a Data Scientist Intern to help with a project focusing on personalizing the customer experience during their online path to purchase. The intern in this role will partner with fellow Data Scientists, eCommerce experts, and Autodesk Community members in order to develop a proof of concept aiming to provide a personalized experience to Autodesk customers in their path to purchase. The role will investigate behavioral and text data in order to understand customer needs, as well as apply Machine Learning (ML) and Natural Language Processing (NLP) to optimize the customer experience when using a social question and answering module.
Preferred Qualifications — a bonus, but not required
About the eCommerce and Customer Empowerment Data Science Team
The ECE Data Science Team is responsible for applying technology and analysis to improving the ecommerce and customer support functions at Autodesk. Our team is made up of a diverse group of people with varied backgrounds and interests. We work in a supportive and collaborative way, applying the latest technology and rigorous analysis to solve interesting questions. Examples of our work include models for routing customer queries to agents, designing effective scripts for our support chatbot, and measuring the impact of automation on customer forums.
About the US Intern Program
The U.S. program runs from May through August for 12 weeks and will be remote (subject to change). All internships are paid. As an intern, you will have the opportunity to contribute to meaningful projects, be mentored by industry leaders, work alongside peers from universities all over the country and participate in tech talks and other activities designed to support your personal and professional development. US recruiting begins in the Fall and concludes end of March.
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.