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American Express

Senior Analyst-Product Development

New York, New York / Full Time

April 18

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Customer 360 is an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This is fundamentally reshaping our ecosystem and the way we engage with our customers by leveraging Amex internal/external data assets, world-class machine learning algorithms, and Big Data environment.

We are looking for a Senior Product Analyst to join the fast-paced & innovative Customer 360 product team. The team is focused on enabling the best customer experience everyday through a differentiated set of products and services. A key part to accomplishing this vision, is knowing your customers (individuals and businesses) and having a holistic understanding of them.

The position works cross-functionally with product, marketing, data science, and engineering teams on strategic initiatives focused on enriching the quality of customer demographic data, building intelligence and insights, supporting modernization and digitization of the platform, and enabling adoption of use cases.

Key Responsibilities

  • Partner closely with Product Managers, Product Owners, Data Science, and Technology teams to define business requirements/user stories for Personalization and Digital Marketing use cases, plan and execute User Acceptance Testing, and support delivery of data capability initiatives
  • Support program management efforts for Personalization and Digital Marketing initiatives including tracking project status, managing and escalating risks and issues
  • Manage stakeholder expectations including scope, schedule, changes, and problem resolution
  • Partner with product owners and other stakeholders to ensure smooth delivery of end-to-end Personalization and Digital Marketing capability development, from ideation to launch and maintenance
  • Identify opportunities and provide input on product vision, strategy, roadmap, and features, including external benchmarking to continuously improve the product

Minimum Qualifications

  • 2+ years of experience in product management/analyst roles, working with Customer Data Platforms and/or Master Data Management systems a major plus
  • Solid understanding of the customer data landscape and hands on experience working with advanced forms of digital identity
  • Strong analytical skills including the ability to think through all aspects of complex business requirements and generate possible courses of action
  • Fast learner who’s organized, self-motivated, and has great attention to detail while keeping in mind the bigger picture
  • Excellent written and verbal communication skills, with proven ability to articulate clearly and build relationships across diverse Business and Technical teams
  • Proficient in Microsoft Office suite (Excel, PowerPoint) and Atlassian suite (Jira, Confluence)
  • Experience with programming or querying languages (e.g. Hive, Python, SQL)
  • Bachelor’s degree or equivalent in Computer Science, Information Technology, or related fields preferred. Advanced degree in Data Science or related discipline a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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